Introduction
At Valley City Lonavala, we aim to provide smooth hospitality assistance and transparent reservation support for all guests. This Refund & Cancellation Policy explains the conditions related to cancellations, modifications, and refund requests.
Cancellation Requests
Cancellation requests must be submitted through:
- Phone support
- WhatsApp communication
- Email assistance
before the scheduled check-in date.
Refund Eligibility
Refund eligibility may depend on:
- Booking type
- Cancellation timing
- Seasonal demand
- Provider-specific policies
- Customized arrangements
Certain bookings may qualify for partial refunds while others may be non-refundable depending on operational terms.
Non-Refundable Situations
The following situations may be non-refundable:
- Last-minute bookings
- Peak-season reservations
- Promotional packages
- Customized arrangements
- Special event bookings
Modification Requests
Date changes or stay modifications are subject to:
- Availability
- Seasonal pricing differences
- Operational approval
Additional charges may apply for modified bookings.
Refund Processing
Eligible refunds, once approved, may require several business days for processing depending on:
- Payment method
- Banking timelines
- Provider processing schedules
Third-Party Policies
Certain hospitality arrangements may involve third-party operators or providers with separate cancellation terms. Guests may be required to comply with provider-specific policies where applicable.
Force Majeure
Refunds or cancellations affected by:
- Natural events
- Weather conditions
- Government restrictions
- Transportation disruptions
- Operational emergencies
may be subject to revised operational policies.
Contact Support
For refund, cancellation, or modification assistance, guests may contact our support team through the official contact information available on the website.